Sunday, May 23, 2010

AIRS Conference


VisionLink joins the Alliance of Information & Referral Systems (AIRS), at the annual national conference, in Rochester New York.

Conference tracks include Aging and Disability, Disaster, Military, Resource Database, Service Delivery, Technology, Trends and Tangents, and 2-1-1. VisionLink's Community Operating System offers solutions for each of these areas and more.   At each successive annual conference, the focus turns more and more to integration, multi-agency partnerships, and true community-wide solutions.   The drivers?  The need to provide coherent client services, and in highly cost-effective ways.

If you are at the conference, please stop by and see us at booths 124 and 125, or join us Tuesday early evening at the VisionLink hospitality suite.

Dr. W. Douglas Zimmerman
President & CEO
VisionLink

Wednesday, May 12, 2010

Keeping Costs Down: The Moral Imperative


"Our hearts drive the mission, the bank account drives the scope," so said one of the presenters at the National Voluntary Organizations Active in Disaster (NVOAD) conference this morning.  We could not have said it better.

Those of us who provide technology to the non profit, charitable, and faith-based sectors have a moral obligation to keep the costs of technology as low as possible.  The technology is a tool, it is a mean towards collaboration, it can mitigate fraud, and more--but it is not unlike fundraising:  if the administrative costs are too high, it weakens the overall cause.

We have deployed as a SaaS provider for many years, and this allows us to reduce costs tremendously.  So to does our practice of distributing at no charge upgrades paid by any one customer to all of our other customers. Working together everyone works better, and our customers appreciate this.

We also focus on highly advanced server systems which help us reduce costs, and we shy away from many of the "fads" of the technical moment to be sure the cost is actually of merit and is effective.

Overall, however, the greatest gain by the users of our Community Operating System software, is the efficiencies they gain by having multiple sectors within any one community or state share a common technology, a common resource directory, and a collection of unified (but customized) client management tools.  The cost savings are huge, the improvements in client services are amazing.  Let's keep driving costs down so that the bank account does not need to limit the mission.

Dr. W. Douglas Zimmerman
President & CEO
VisionLink

Friday, May 7, 2010

New Staff - Welcome Aboard


Pleased to report that we have just finished a week of orientation and training for two new account managers a new customer service manager.  Chris, Joanne, and Joan bring great professional backgrounds and keenly useful experience to their roles, and we are certainly pleased to welcome them aboard!

This greatly expands VisionLink's ability to reach to out to new customers and partnerships, and to provide deliriously great service to our current clients.   It will take a while to get them fully up to speed, but based on the progress this week alone--it won't take long.

Thanks to Nevada, Texas, South Carolina, and Colorado--wonderful customers who were willing to share some of their time and insight, helping to orient the new staff.  We always say we are are customer driven; perhaps good evidence is that customers are part of staff training itself!

Dr. W. Douglas Zimmerman
President & CEO
VisionLink