Thursday, July 25, 2019

FEMA Partnership Day

Join us at the FEMA NVOAD Partnership Day!

This is an annual event designed to bring together governmental disaster agencies, non governmental agencies, faith-based organizations and private sector providers who support disaster responders.  Partnership day serves to familiarize everyone with the agency capabilities and technologies that are available when disasters strike. 

Visionlink attends due to our work with both government and non profit disaster agencies. We are pleased to provide systems used by both FEMA, and NVOAD and their member agencies. It is an honor to do so!

Our systems are designed to allow the emergency management community to work more effectively whether that is through intake, case management, volunteering, contributed goods and services--and coordinated multi-agency collaboration.

The event is open to the public and is being hosted at the national FEMA headquarters in WDC.  Learn more from FEMA and about NVOAD.

Friday, March 1, 2019

Tech Day at the Colorado Capitol

Visionlink was pleased to participate in the Tech - Blockchain Day at the Colorado State Capitol this week. Great times, meeting with other technical firms based here in the state, with representatives and senators, and with various legislative staff. 

We enjoyed a pleasant discussion with Lt. Governor Dianne Primavera as well, talking about 2-1-1, I&Rs, Disaster solutions, and our work to help connect non profit agencies and their clients.  Governor Jared Polis (below), spoke about the value of tech firms to the state and the critical nature of innovation and data security.

We also met some great folks working in adult and youth employment, enterprise level blockchain solutions and many others.  Now for all the follow up meetings...!

Your Visionlink Team

Tuesday, February 26, 2019

Interoperability Made Real: Open Referral’s Data Standard for Resource Directories

Visionlink is dedicated to data standards and data exchange as a necessary part of supporting successful communities. While the value of community services data may have been defined in the past by the strength of the walls around it, today however, tremendous value comes from the ability to be use appropriate data collaboratively among partners.

Visionlink has authored and supported standards for nearly two decades. Working with ANSI, U.S. Homeland Security, CAN, AIRS, and others, we have enjoyed the opportunity to work with colleagues on their standards and to author standards ourselves. In the community services market, we have converted, migrated, and exchanged more data than any other provider.

We are excited to formally support Open Referral’s standardized protocols for resource data exchange. You can learn more about Open Referral at, and see documentation for their Human Services Data Specification and related API protocols here:

The core concept is that many organizations serve as both users and producers of information about community services of all kinds. Among Visionlink’s customers as examples, these organizations range from 2-1-1s and Information and Referral centers, to AAA and ADRC's, to youth employment, disaster relief, refugee and immigrant focused solutions, food pantries, and many others. The recent focus on social determinants of health adds even more energy to the conversation about exchanging and updating agency, referral and service data. Each of organization shares a common interest in making it easier to share resource directory information in real-time.

To their credit, we believe that the good folks working on the Human Service Data Specification (HSDS) – and associated protocols developed by Open Referral – can meet the needs of the field, and are well positioned to mature as the field evolves.  

Visionlink’s groundbreaking API Builder provides the foundation to support this standard, as it provides the real-time ability to convert simple forms into automatically deployed API endpoints for flexible, multi-purpose and multi-partner data exchanges.As this sector continues to evolve, we see ever greater needs to facilitate the responsible and effective exchange of community services data. 

Visionlink adds its voice to both the concept and the deployment of this standard. We encourage our partners and the community at large to join in this work. 

You can join in the conversation about Open Referral’s development yourself: their community is convened in this Google Group, and their technical conversations occur in their Github repository here. 

And of course, contact us at Let's build systems of systems that leverage what we each do, to help so many more. 

Your Visionlink Team

Monday, February 11, 2019

February 11 is National 2-1-1 Day!

The next time you need help finding services go to, or dial 2-1-1.  You’ll love the people that will answer your call.

Visionlink is honored to support 10's of millions of searches and referrals every month for our 2-1-1 customers.  We also contribute the technology to support the United Way Worldwide’s National 2-1-1 Locator, where you can find the 2-1-1 that serves your location:

We have a busy year ahead, supporting new solutions in Washington (State 2-1-1 and Crisis Connections), Indiana (Real Services as well as the entire AAAA network across the state), a new Addiction Recovery site for Wisconsin 2-1-1, converting jmany current customers to our new platform, and and thousands and thousands of Social Determinant Assessments. Plus of course, our work in disasters, volunteers, gifts-in-kind, and more. The most fun is when all of these projects connect back to 2-1-1 for community services. We are honored to work with our 2-1-1 partners and appreciate supporting your work!

Your Visionlink Team

Friday, November 9, 2018

Reconnecting Friends and Family

During the chaos and dislocation of the California fires, we are honored to deploy Safe and Well for the American Red Cross. Read here for a local story, and local authorities' request to use Safe and Well, as we all work together to reconnect friends and family.…/highway-70-being-shut-down-wildf…/

To go to Safe and Well directly:  

Wednesday, October 4, 2017

Visionlink’s Volunteer Registry Deployed for Hurricanes Harvey & Irma

Thousands of volunteers have offered to assist in the Hurricane Harvey relief efforts. High-level government officials have directed these generous people to National VOAD and their member agencies.
Image result for hurricane harvey
We are honored that Visionlink, as a corporate partner, has been able to open access to the unaffiliated volunteer system to National VOAD and Volunteer Florida member organizations. Due to the ongoing uncertainty of Hurricane Irma, other states will be added as necessary.

This system provides several powerful functions:
1. Volunteers can identify the disaster event they would want to volunteer for.
2. Allows unaffiliated volunteers to offer their services in an organized manner and specify their location, availability period, desired area of service, special skills, and language capabilities.
3. Allows volunteers to indicate a preferred organization to volunteer with.
4. Includes a background check capability conducted by Verified Volunteers.
5. Allows agency personnel a powerful search feature to locate the types of volunteers that will support your specific mission, contact them, recruit them and identify them as "deployed" to avoid multiple contacts.

If you would like to volunteer the system is currently accessible from the following sites:
For Texas:
For Puerto Rico:
For U.S. Virgin Islands:
For Texas:

Volunteer Florida will also be live on the system in the near future.

Tuesday, August 8, 2017

Welcome to the Visionlink Community: Indiana 2-1-1

Indiana 211 Partnership, Inc.Visionlink is proud to welcome another new customer, Indiana 2-1-1. These good folks have created a statewide solution that helps Hoosiers across Indiana find the local resources they need, 24 hours a day, 7 days a week. Additionally, aggregated and non-identified data is collected to assist communities in assessing needs and allocating resources.

We are pleased to support their work and will begin converting their data and using new API tools to assist their partnership efforts with other agencies and nonprofits across their fine state.

For additional information about 2-1-1 across the country, visit To locate another 2-1-1 Center, visit

Welcome aboard Indiana!

Saturday, July 8, 2017

Visionlink Welcomes New Customer: Michigan 2-1-1

Visionlink is proud to announce its newest customer, Michigan 2-1-1. This is a network of professional centers across the state working to provide the most complete and up to date resources for individuals, households, state agencies, health care providers and many others.

Working in concert, they increase the accuracy of their information, while limited costs. Their call specialists are particularly skilled at engaging those who seek assistance, and understanding the package of needs that a client may need to get back up on their feet, or to take the next steps towards long-term success.

Anyone can call 2-1-1 24 hours a day, 7 days a week, 365 days a year. 2-1-1 provides a translation service with over 180 languages available and can be reached via landline, cell or VOIP. 2-1-1 covers 100% of Michigan's population.

To learn more about why 2-1-1 matters click the link to watch a video.

Welcome to the Visionlink Community, Michigan 2-1-1!

Monday, May 8, 2017

New Customer: 2-1-1 Wisconsin

211 Wisconsin logo
We are pleased to welcome another new customer to the Visionlink network, 2-1-1 Wisconsin.

These professionals have created a comprehensive collection of vetted services that can support not only the people of the state, but also the health care professionals, probation officers, social workers, family members, neighbors and others assisting people in reaching the support and services that they need.

There are seven 2-1-1 contact centers in Wisconsin, divided regionally. The services are available 24 hours, every day, and all year.

Welcome aboard!

Thursday, February 11, 2016

February 11 Is National 2-1-1 Day!

Image result for phone logoDid you know that in 1997 the United Way of Metropolitan Atlanta was the first to introduce a 2-1-1 service?1  Later, in 2000, the Federal Communications Commission approved 2-1-1 nationwide as a short number in the United States. The success 2-1-1 garnered in the United States opened services in Toronto, Canada in 2002.3

Today, VisionLink would like to share our gratitude towards all 2-1-1’s across North America and the qualified call specialists, the backbone of 2-1-1.

The United Way Worldwide declared February 11 as National 2-1-1 Day to recognize the importance of an anonymous, easy to remember 3-digit phone number (211) that was available to 24/7. 2-1-1 is confidential and helps people across North America find the local resources they need.1 2-1-1 provides a variety of different services including:

-    Veteran Services
-     Job/Workforce Assistance
-     Food
-     Crisis
-     Housing
-     Health
-     Emergency and Disaster

National 2-1-1 day honors trained call and resource specialists, and the many organizations, which work so hard to connect the needs and assets in communities across the world. Every day, thousands of people across North America turn to 2-1-1 for information and referral support.

As of February 2015, 2-1-1 serves over 291 million Americans (93% of the entire population) covering all 50 states plus Washington, DC and Puerto Rico. Congratulations 2-1-1.2

Be proud of the work you do every day, everywhere across North America.

If you are curious to know more about 2-1-1 and how VisionLink supports 2-1-1s throughout the country, please visit:

Also, you can contact me directly at:

Have a Happy 2-1-1 Day!



Tuesday, January 5, 2016

2-1-1 Colorado and Lafayette's Foothills United Way Expand Services for Immigrants & Refugees

united way logo.jpg2-1-1 Colorado, which provides information and referrals to immigrants and refugees on resources such as citizenship classes, English as a second language programs, legal services and others, are supporting the expansion of the program. Read more about the expansion of this program by clicking the link.

Tuesday, December 29, 2015

Free Christmas Tornadoes Home Cleanup Hotline Available Now

Call 1-800-451-1954 for free help from local relief agencies in Texas, Miss., and other states.

BOULDER, Colo.[or your location] – Dec. 29, 2015  From now through January 15, 2016, Information Technology Disaster Resource Center ( and VisionLink (, are staffing and supporting a free hotline for debris removal and home cleanup after the recent tornadoes affecting several southern states. This hotline will connect survivors with reputable and vetted relief agencies that will assist in debris removal, tapping, and cleaning up homes, as they are able. All services are free, but service is not guaranteed due to the overwhelming need.

Voluntary relief agencies play a vital role in whole community recovery. The police and fire departments are there for emergencies, but they don’t have the time or resources to clean out homes. This partnership helps connect survivors with local relief agencies working in the area,” said Al Benson, Central Division Director with ITDRC whose volunteers are staffing the hotlines.

We are offering this service through January 15th to help facilitate rapid solutions by the various aid agencies standing by to assist those affected by the tornadoes," says Doug Zimmerman, CEO of VisionLink.  This hotline will alert multiple relief agencies that survivors need help. All services are free and performed by vetted and reputable relief agencies and members of VOAD (Voluntary Organizations Active in Disaster), response times will vary so we ask residents their patience while the teams receive and organize their response to help.

Survivors needing assistance with home cleanup may call: 1-800-451-1954.