Tuesday, June 1, 2010

Using Our Own Software Internally


I've always been interested in whether other software providers use their own software for their own purposes or deploy other tools.  Seems like this is a great line in the sand.

So, we decided to jump off that cliff and recently moved all of our own customer tracking and account management to our own Community Operating System.  While it is true that CommunityOS is designed for case management, volunteer coordination, referrals and so forth--and in many different sectors--we decided to deploy it for account management as well. It's a great test of the flexibility of the solution.

Pleased to report it is going well.  And from the CEO's perspective, one of the primary benefits (besides saving money and so forth), is that all members of VisionLink's staff are now consumers themselves of our core software solution, and thus we become our own additional source of bug identification or better yet, feature enhancement ideas.

If you run a software firm, I can't encourage you enough to try something similar.

Dr. W. Douglas Zimmerman
President & CEO
VisionLink