On National 211 Day, we recognize how far 211 has come — from printed directories and static lists to their role as a core part of community and statewide coordination.
Today’s 211s are dynamic, trusted hubs of information. They sit at the center of aging networks, community information exchanges (CIEs), healthcare partnerships, disaster response, and coordinated care efforts. As community needs grow more complex, 211s have evolved into the infrastructure that helps systems work together.
Across communities, 211 resource directories on the Visionlink platform are currently used to:
Curate the definitive source of community resources
Strengthen aging and disability service networks
Run the backbone of crisis response and 988
Assist veterans and children in kinship care programs
Anchor coordinated care ecosystems
Unify medical and social services with healthcare software integrations
Mobilize trusted information in emergencies and after disasters
Power housing, home sharing, and HMIS operations
Operate financial assistance at scale
Serve as the community's trusted directory source of record
Close the loop for powerful referral tracking
Continually capture, vet, and update new resources
At Visionlink, we’re proud to support this evolution. Our CommunityOS® platform runs quietly in the background, offering advanced tools for coordinated assistance — managing, vetting, updating, exchanging, and publishing community-facing services at scale.
On this National 211 Day, we are especially proud of our customers building community information exchanges and coordinated care networks, using CommunityOS® API tools to connect virtually any partner or stakeholder into a true system of systems. Every second of every day, thousands of data fields move between platforms to ensure people can access the right services at the right time.
Behind all of this technology are the professionals who make it work — the people who keep information accurate, listen with a practiced ear, and respond with skill, care, and effectiveness. Their work is the reason 211 continues to be one of the most trusted resources in communities nationwide.
From directories of yesterday to the integrated systems of today, 211 remains a constant — connecting people to help, and communities to each other.
Learn more at www.visionlink.org
Explore CommunityOS® at solutions.visionlink.org