Monday, March 22, 2010

Compliments Connect


We recently launched one of our new customer's sites, and our lead contact there sent back a wonderful note:

"I'd like to say what a pleasure  it's been, working with your staff.  [They] have been amazing.   At all times, they have maintained the sense of confidence and of support that our technology team felt from day one. The availability and expertise of your staff is so appreciated."

I greatly appreciate comments like this.  It reminds us all that the work we do in our offices is directly related to the work our customers can do in theirs.  In a positive working space, everyone does even better work. 

We have as our goal to provide deliriously great customer service, and to that end we have strengthened our account management operation and the integration of our internal teams that work with our customers (really partners--that's how we see those we work for).  We are adding additional resources in this area as well.

Our mission is to provide the most advanced and flexible software to connect people with community assets, and to do so in a way that keeps reducing the cost of technology.  When we do that, we free up resources that can be used by the customer for their mission--not technology.  And that's the point. 

Dr. W. Douglas Zimmerman
President & CEO
VisionLink, Inc.